Referral Process Made Simple

Clear steps and support to guide your referral with confidence

Referral Process Made Simple

Step 1: Submit Your Referral

Referral Received

We promptly review your referral to understand your support needs.

Step 2: Match with a Practitioner

Practitioner Assigned

A qualified PBS practitioner is selected to best suit your requirements.

Step 3: Assessment and Support

Plan Development

We conduct assessments and create a tailored support plan with ongoing communication.

Streamlined onboarding with clear support

How We Welcome New Clients

Our onboarding process is designed to be fast and straightforward, ensuring you feel supported from the first contact.

Two people seated across a desk in a bright office, engaging in a conversation with a laptop nearby.

Initial Contact

We respond promptly to referrals, providing clear information about next steps and what to expect.

Two individuals at a wooden desk exchange a paper document, representing a professional handoff.

Personalised Matching

Each client is paired with a practitioner suited to their unique needs and goals for effective support.

A professional colleague in a blue shirt consults with an associate over documents on a desk in a bright office.

Comprehensive Assessment

Our team conducts thorough assessments to understand behaviour patterns and develop tailored strategies.

A professional setting where a seated person takes notes in a notebook while listening to someone sitting across from them.

Clear Communication

We keep clients informed at every stage, ensuring transparency and confidence throughout the process.

A line-drawing illustration of a person wearing a cape flying through the air among clouds.
A family stands in a park, talking and smiling under the shade of a large tree on a bright, grassy day.

Ongoing Support

Continuous guidance and adjustments help maintain progress and respond to changing needs effectively.

Two people walk together on a tree-lined park path, looking at each other and smiling while chatting.

Secure Systems

Client information is handled with strict confidentiality using secure digital platforms.

A cartoon-style red mailbox with arms, legs, and a face, happily running while holding a white envelope.

Start your journey...