Clear steps and support to guide your PBS referral with confidence.

Process made simple.

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Step 1: Onboarding

Referral received ✅

We promptly review your referral to understand your support needs. We then tailor support planning, emergency planning, and consent.

Step 2: Practitioner Match

Practitioner assigned 🤝

A qualified PBS practitioner is selected to best suit your requirements.

Strategies will be provided within the first week.

Step 3: Support

Appointments & plan development 🙌

We conduct assessments and create tailored behaviour support plans (BSPs) with ongoing communication.


How are we different?

Full transparency.


Interim BSP 🔍

  • Strategies are provided from the start, and an interim behaviour support plan is provided within a month.
  • An Interim Behaviour Support Plan (BSP) is a short-term, 6-month document designed to ensure immediate safety and reduce risks while a comprehensive behaviour support plan is developed.
  • If there's already a plan on PRODA (the NDIS portal) and it's gone through a quality assurance (QA) panel, we'll take 3 hours to complete this effectively.
  • If not, we utilise 6-10 hours. Other providers standardise 15-20 hours for an interim.


Functional Behavioural Assessment (FBA) 🧩

  • After the interim BSP, you can expect an FBA within 3 months. This report uses functional assessment data & tools.
  • Practitioners will hypothesise the function of any behaviours of concern, evidenced through observations, interviews, and data.
  • We also provide tailored strategies based on this assessment, and outline the 4P's:
  • The 4P's model (Predisposing, Precipitating, Perpetuating, Protective) is a clinical framework used in psychology to formulate mental health cases by organising risk and resiliency factors.
  • It helps identify vulnerability, triggers, maintenance factors, and strengths to guide treatment. 


Comprehensive BSP 🌳

  • From the FBA, you can expect a comprehensive BSP 3 months after that.
  • A Comprehensive Behaviour Support Plan (CBSP) is a detailed, long-term document designed to improve a person’s quality of life by addressing the underlying causes of behaviours of concern.
  • Developed by specialists following a functional behaviour assessment, it uses proactive, evidence-based strategies to build skills and reduce the need for restrictive practices.


The goal is to reduce behaviours of concern, mitigate risk, and fade out restrictive practices.


We do this by providing real support, face-to-face, by down-to-earth people.


Streamlined from the start...

Onboarding phase


Our onboarding process is designed to be fast and straightforward, ensuring you feel supported from the first contact.

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Triage phase

We respond fast, providing clear information about next steps and what to expect. These messages, in your preferred method, are at each stage to keep you in the loop.

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Initial phase & matching

Each person is paired with a practitioner suited to their unique needs and goals for effective support.

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Lower cost on reports = more 1:1 time

Our team conducts thorough assessments to understand behaviour patterns and develop tailored strategies. Our templates are slick, easy to read, and actually help. We take the hassle out of report writing, which saves more time for in-person support.

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What is your fund paying for?

Strategies and a plan. Simple.

We believe in communication, reliability, and generally getting things done (with a practitioner that knows what they're doing). Other providers make you wait from this - not on our watch.

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The best progress notes you've ever seen

We rely heavily on knowing someone, and we reflect this in our BIRP progress notes (behaviour, intervention, response, progress). Each is dated and signed by the practitioner.

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Secure systems

Client information is handled with strict confidentiality using secure digital platforms using ISO standards. We monitor change properly and securely - not through scattered emails and fragmented clunkiness.

Complete audit trails. Complete reassurance.

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Start your journey...